The Heavenly Care Difference
Doing What is Right to Help Our Clients Maintain Their Independence & Well-Deserved Dignity
“To care for those who once cared for us is one of life’s highest honors.”
Heavenly Care For You or a Loved One
As we age, just because our abilities change doesn’t mean that our desire for autonomy and independence do. At Heavenly Care, our mission is to provide compassionate care to those who want to remain in their homes but need support and assistance to do so.
Whether you’re looking for temporary post-operative care, help around the home a few times a week, or respite care for the primary caregiver, our team is here to free you of the stresses of aging-related issues so that you can be fully present with your loved ones.
We consider it a privilege to care for those who need us and we are dedicated to upholding our mission of delivering the highest quality of care possible.
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Our Core Values
As a company, are driven by our core values:
Dependability
At Heavenly Care, we believe in doing what we say we are going to do when we say we are going to do it. We are fully committed to helping YOU when you need it the most. YOU are our top priority.
Compassion Above All Else
Heavenly has a true understanding of what you are going through. We want to help your loved one with kindness when they need it the most. We pride ourselves on our empathetic values.
Professionalism
Heavenly Care stays proactive and finds solutions for your loved ones. We maintain a sense of ownership while executing what needs to be completed–all while advocating for what’s best for you and your loved one.
Taking Initiative
We take initiative for those we serve, and within our own team to help create another right answer for all. We consider it a privilege to care for you and your family, and we are dedicated to continually looking for opportunities to improve the happiness and well-being of our clients.
Who We Serve
We are located in the Greater Austin Texas Area, and serve individuals who require at-home assistance in order to stay in their homes, as well as support individuals wherever they live to maintain their independence.
We serve the older adult population and those with different disabilities that need help with daily tasks to remain independent.
Who We Are
Family-owned and operated, meet the Heavenly Care Team.
Who We Are
Family-owned and operated, meet the Heavenly Care Team.
Leadership Team
BENNY LATINO
Co-Founder
Graduating from the University of Montevallo in Alabama, Benny has always had a desire to help others. He has been in the healthcare industry for 25 years, and an entrepreneur from very early on. His desire to help seniors enabled him to put the capital together to go out on his own in 2004, when he started Heavenly Care, Inc. He quickly realized he could serve seniors in an additional way, and began Heavenly Care Moving Services, Inc. in 2005.
Since then, both businesses have grown substantially due to the focus on quality care and the mission of Providing Home Care and Moving SOLUTIONS. Heavenly Care Moving is now local and nationwide, serving residential, commercial, and long distance. “It’s the best decision I’ve ever made,” states Benny of starting his businesses. “I know I make a difference every day, and I am proud of my team in the field and everything they do.” He’s also very proud of his marriage of 28 years to wife Alice, and their three children.
ALICE LATINO
Co-Founder
Alice brings over 25 years of experience in Health Care Management to Heavenly Care Home Health. With an MBA from the University of Alabama and a Bachelor of Business Administration from the University of Montevallo, her love and dedication to the lives of Seniors brought her to work with Emeritus Senior Living. Serving in various capacities for over 17 years, including Vice President of Operations, she positively impacted both the quality of care delivered and the profit metrics within her Division’s 60 properties and over 5,000 units.
In 2004, she co-launched Heavenly Care Home Health and Heavenly Care Moving in 2005. These Austin based companies lead with the Mission of Creating Home Care and Moving SOLUTIONS by offering Private Duty medical and non-medical Home Care and both local and nationwide Moving. Alice is also the President of the Coming of Age Board (now known as EngAGE) supporting volunteerism. She considers it an honor and a privilege to be in a position to help Seniors in Texas maintain independence as well as contribute to the community in various capacities of their choice.
CARLY ROBINSON
Branch Manager
Carly has been in Texas since 1997 when she moved to Austin from Kansas City, where she was born and raised. She owned and operated a daycare from her home for 10 years. She then moved into geriatric care as the House Manager for a personal care home, and later decided to pursue her CNA certification.
She has been working in home health ever since. Her roles have included Skilled Intake Coordinator, Branch Manager, Administrator and Director of Business Development.
CASEY RYAN
Director of Nursing
Casey is a Registered Nurse who started her career in California over 20 years ago, focusing on Neurotrauma patients in the ICU at both UCLA and UCSF hospitals. She went on to Cottage Hospital in Santa Barbara where her health care focus was in Cardiothoracic post-op. Casey is passionate about senior care as well, an area where she has volunteered in the past and takes special pride in ensuring practice-wide excellence for Heavenly Care.
When Casey is a mother of three who loves hiking and spending time with her family on Lake Austin.
CINDY GUNDERSON
Organization Development
Cindy Gunderson has been a key leader, decision maker, strategic planner, and developer of innovative HR programs for a variety of organizations for 25+ years. Spanning companies from Fortune 500, to nonprofit, to start ups, Cindy connects the talents of employees to the needs of any company to better serve its clients. Throughout her tenure Cindy exemplifies her proven capability in spearheading HR initiatives, restructuring businesses for growth, and transitioning operations. Cindy has been the VP of HR for large national financial company and for a local Austin nonprofit. She has been an individual contributor and a leader for others.
For 10 years, Cindy has poured her heart in to ensuring seniors and other vulnerable individuals get the services and care they need. She most recently joined Heavenly Care as the Organization Development/HR Strategist to continue the growth and good work Heavenly provides to those who need it. A graduate of the University of South Florida with a Bachelor’s degree in Marketing, Cindy holds an SPHR and a SHRM-SCP as well as dedicates her time to various philanthropic needs including Coming of Age and Mobile Loaves and Fishes.
PAT GRIDER
Assistant Director of Nursing
Register Nurse in Texas with Certification in Gerontology. Experience in ICU, Surgery, Med-Surg, Home Health and Gerontology. Primary and recent nursing practice over the last 25 years has been Long Term Care and Assisted Living serving as a Director of Nursing in Long Term Care and as a Divisional and Regional RN Consultant for Long Term Care and Assisted Living.
When not working, Pat is an avid bird watcher, wine connoisseur, and loves classic cars.
YVONNE PRIMANIS
Business Office Manager
Born in Upstate New York and graduating from SUNY Broome with a Hygiene Degree, Yvonne made her way south to Austin. She married a Texan and raised their boys in Austin and Wyoming, eventually making Austin their home to be close to family. Yvonne spent over 25 years in the medical and dental field with 5 years caring for her mother through illness and dementia. She is excited to bring her caregiving and health care experience to Heavenly Care. When she’s not at work, she enjoys spending time with family and friends, hiking, and creating in her art studio.
EMILY MARTINEZ
Recruitment and Employment Coordinator
Emily, originally from San Francisco, received her Bachelor of Arts in Social Work from Chico State in Northern California, then moved to Phoenix, Arizona. She soon fell in love with Austin and after several visits made it her permanent home in ’04. With a foundation in the hospitality and event industries, she transitioned into recruiting and staffing, specializing in temporary placements. Now, she’s thrilled to bring her expertise to the home healthcare sector, contributing to the continued growth of the Heavenly Care team.
Outside of work, Emily enjoys spending time with family and friends, exploring Austin’s greenbelts, eating way too much queso and cooling off by the lake or in a pool when the Texas heat hits!
Frequently Asked Questions About Heavenly Care
Answers to some of the most common questions we receive:
Do You Work With My Insurance?
We work with both private pay and long-term care insurance. Our team will help you navigate your long term care and advocate for you to get the care you need. During your initial consultation, our team will contact your long term care insurance provider if applicable to identify eligibility and coverage.
Is there any Other Way to Cover the Cost of Home Care?
Are you a veteran, or a spouse of a veteran? If so, you may qualify for what is called Aid in Attendance from the VA. You can read more about this option here: https://www.va.gov/pension/aid-attendance-housebound/
How Do You Match Clients With Caregivers?
With decades of experience, we’ve developed a signature algorithm for matching in-home helpers with each client and family. Using our proprietary software, HeavenlyMatchTM, every client is matched with their perfect-fit caregiver.
Do You Drug Test and Background Check Your Caregivers?
At Heavenly Care, we believe in going above and beyond so that we know we are matching you with caregivers who will provide the best care possible.
We require our staff to undergo a 7-panel drug test as well as extensive background checks–more checks than are even required by the state.
I Need Help But I Don’t Want to Move Into a Home. Can You Help Me?
Absolutely. We understand that as an adult, you’ve lived a long life of autonomy and independence and respect your wishes to remain in your home as you age. Our team can provide you with the assistance you need to be able to remain independent, such as grocery shopping, meal preparation, light housekeeping, and even transportation.
I’m Still Independent But I Just Need a Little Help a Few Times a Week. Will Heavenly Care Work With Me?
Yes! Many of our clients do not require daily assistance and only need companion care a couple of times per week to help manage some of life’s necessities such as cleaning or transportation to doctor appointments and social events.
I Live At Home and Am Independent But I Need Help With Transportation. Can You Help?
Yes! Our team can provide transportation after surgical procedures, to and from appointments, and even accompany you for longer travels.
Any member of our team providing transportation assistance must be approved to do so in advance.
I’m Having Surgery And Need Help for a While. Can Heavenly Care Help Me?
Yes, we can! We can provide transportation to and from surgery as well as provide care for your post-procedure. Our nurses and caregivers can help care for you in your own home or in a hotel if you are traveling for your surgery.
My Parents Need Help. I’m Not Local! What Can I Do?
It’s not uncommon for children of aging parents to be concerned about their parents, but also not be able to travel or move in order to help provide care for them. Our experienced Elder Care management team can help arrange assistance for your parents so that they can remain in their homes while remaining safe and getting the help they need.
I’m Caring For a Loved One But I Can’t Do All Of This On My Own. Can You Help?
We absolutely understand the stresses that come along with caring for an aging family member. Even if you live in the home with your loved one, it is not always possible to care for them completely on your own–especially if you must work outside of the home or your loved one requires constant supervision and assistance.
Our team provides sitting services and respite care so that you can get the help you need caring for your loved one and can avoid burnout.
My Loved One is Being Placed on Hospice and I Need Support. What’s Next?
Watching a loved one enter into Hospice care can be extremely challenging. Our team is here to help support you through the process, whether you need help advocating for your loved one or you need assistance providing daily care to your loved one.
Discover the Heavenly Difference: Call and Speak to a Member of Our Team Today
We work with both private pay and long-term care insurance. Our team will help you navigate your long term care and advocate for you to get the care you need. During your initial consultation, our team will contact your long term care insurance provider if applicable to identify eligibility and coverage.
